AssistantsDavao, Philippines
Alyssa Bianca Real
Customer Support SpecialistVirtual Assistant
Also skilled in
Front
Davao, Philippines
Alyssa Bianca Real
Customer Support SpecialistVirtual Assistant
- Recruiting & HR Assistant
- Administrative Assistant
Back
Back of the card
Alyssa Bianca Real
Davao, Philippines
- Accomplishments
- Most recently an HR and Recruitment Supervisor for Aizah Digital Solutions (remote, California), directing full-cycle recruitment from job postings and screening to interview scheduling and onboarding, and designing training programs and orientations. As an Email Support Specialist at Headway.com, handled billing inquiries, payments and accurate records, plus healthcare insurance data management, insurance verification and claims processing in Zendesk and Okta. Brings earlier high-volume customer service experience with Walmart.com and DirecTV / AT&T across calls, technical troubleshooting, billing and account management.
- Stats
- Experience: Over five years in customer service, support operations and HR (since 2020) Latest role: HR and Recruitment Supervisor, Aizah Digital Solutions (Remote) Specialties: Email and phone support, billing, technical troubleshooting, recruitment and onboarding, data management Tools: Zendesk, Okta, Salesforce, Oracle CRM, Microsoft 365, Google Workspace, Slack, Confluence, Canva Education: B.A. Political Science coursework, Rizal Memorial Colleges
- Known for
- Detail-oriented customer support across email, calls and billing.