AssistantsValencia
Andy Nadela
Customer Support SpecialistVirtual Assistant
Also skilled in
CliftonStrengths top 5: Empathy, Adaptability, Relator, Positivity, Connectedness (leads with Relationship).
Front
Valencia
Andy Nadela
Customer Support SpecialistVirtual Assistant
- Training & Onboarding Specialist
- Content Writer
CliftonStrengths · top 5
- Empathy, Relationship
- Adaptability, Relationship
- Relator, Relationship
- Positivity, Relationship
- Connectedness, Relationship
Back
Back of the card
Andy Nadela
Valencia
- Accomplishments
- Built Soar’s customer service function from the ground up and has managed all end-to-end support operations for more than six years. Wrote the customer knowledge base and FAQ articles, created tutorial videos, and built the automated welcome and onboarding email campaign in Mailchimp. Researched, uploaded, and managed Citizen Portal content; handled 1792 Exchange research and uploads, podcast research, and quality assurance. Created scorecard, feedback, and performance evaluation forms; built and managed lobbyist and firm lists; supported the Walmart project and the ICF Coaches For Good project.
- Stats
- Education: Bachelor of Arts in English, University of San Jose – Recoletos (graduated with distinction) Experience: Executive Virtual Assistant at Soar since January 2020; earlier customer service team leader at Zuellig Pharma (Singapore), trainer and communication coach for Citibank North America (Convergys) Skills: Customer support, knowledge base and FAQ writing, workflow and process optimization, CRM management, project management, quality assurance, coaching Tools: Mailchimp, Google Workspace
- Known for
- Owning Soar’s customer experience end to end — support operations, help content, and onboarding — with a coach’s eye for quality.