Angelo Elly P. Cascon

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Angelo Elly P. Cascon

Paranaque City, Metro Manila, Philippines

Accomplishments

At Teleperformance (2017–2021), supported Blue Cross Blue Shield healthcare members with claims, billing, eligibility checks and prior authorizations while keeping patient data HIPAA compliant. As a Real Time Analyst at William Hill Services (2023–2025), monitored agents across multiple queues against SLAs and KPIs, adjusted staffing, coached agents in real time and delivered daily, weekly and monthly reports to senior management. At Scoutlogic (2025–2026), researched U.S. county, state and federal court records and quality-checked findings before reports were released, following FCRA procedures.

Stats

Experience: Virtual Assistant, Criminal Background Check, Scoutlogic (2025–2026); Real Time Analyst, William Hill Services (2023–2025); Customer Service / Risk and Payments Analyst (BetMGM), NCH Customer Services (2021–2023); Customer Service Representative (Blue Cross Blue Shield), Teleperformance (2017–2021) Specialties: Healthcare customer service, claims, billing and eligibility verification; real-time SLA and KPI monitoring and reporting; AML, KYC and fraud checks; U.S. criminal records research; Facebook and Instagram ads Training: GVA-ProVA general VA training in social media marketing, medical VA, SEO and appointment setting (2025) Tools: Zendesk, Oracle, LivePerson, Aspect, NICE, Avaya, Genesys, ServiceNow, Jira, Microsoft Office, Google Sheets Education: B.S. Information Technology, Universal College Paranaque (2016)

Known for

Customer service and real-time analyst with healthcare, gaming and background-check experience, from Blue Cross Blue Shield claims support to SLA monitoring and U.S. court record research.

Portfolio

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