AssistantsMinalin, Pampanga, Philippines
Aycee Mari Palo
Customer Support SpecialistVirtual Assistant
Also skilled in
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Minalin, Pampanga, Philippines
Aycee Mari Palo
Customer Support SpecialistVirtual Assistant
- Administrative Assistant
- Research Assistant
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Aycee Mari Palo
Minalin, Pampanga, Philippines
- Accomplishments
- Nearly seven years as a customer service representative at TTEC, handling high-volume voice, email and chat support and resolving billing, account and technical issues with CRM and ticketing systems. Promoted to Associate Coach, supervising agents, coaching for performance and handling escalated customer concerns while keeping service standards on track. Most recently a freelance virtual assistant at VAME Ltd., providing email and chat support, helping with eSIM activation and connectivity issues, and managing data entry and inbox work.
- Stats
- Experience: Customer and technical support, BPO and remote (2015–2025) Latest role: Freelance Virtual Assistant, VAME Ltd. (Sep 2024–Dec 2025) Specialties: Voice, email and chat support, technical troubleshooting (eSIM, connectivity), agent coaching, inbox and data entry admin Tools: CRM and ticketing systems; phone, email and chat support channels Education: BS Nursing, Lyceum of the Philippines University
- Known for
- Ten-plus years of BPO customer and technical support, with coaching and remote VA work.
- Portfolio