AssistantsSibonga, Cebu, Philippines
Bench John Fernandez
Research AssistantVirtual Assistant
Also skilled in
Front
Sibonga, Cebu, Philippines
Bench John Fernandez
Research AssistantVirtual Assistant
- Administrative Assistant
- Customer Support Specialist
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Back of the card
Bench John Fernandez
Sibonga, Cebu, Philippines
- Accomplishments
- Maintained and updated customer account records with high accuracy on a credit card fraud detection team at Concentrix Cebu, with 100% compliance with data security standards. Documented, tracked and organized fraud-related cases and reports, cutting case processing time by 15%. As an intern at the Department of Agriculture, kept farm and market records through careful data entry, reducing record errors by 20%, and compiled market research reports.
- Stats
- Experience: Customer Service Representative, Credit Card Fraud Detection Department, Concentrix Cebu (Jun 2025–Jan 2026) Past roles: Agriculture Intern, Department of Agriculture – Mandaue City, Cebu (Feb–Mar 2023) Skills: Data entry, record and database management, document organization, email and calendar management, online research and reporting, time management Tools: Google Workspace (Docs, Sheets, Slides, Drive), Canva, ChatGPT and AI tools, Zoom, Google Meet, Asana, Trello, HubSpot, Slack Education: BS Agriculture, major in Agricultural Economics, Cebu Technological University Languages: English, Filipino
- Known for
- Accurate records and organized, confidential data handling.