AssistantsNegros Oriental, Philippines
Buen Roed Z Bulado
Customer Support SpecialistVirtual Assistant
Also skilled in
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Negros Oriental, Philippines
Buen Roed Z Bulado
Customer Support SpecialistVirtual Assistant
- Administrative Assistant
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Buen Roed Z Bulado
Negros Oriental, Philippines
- Accomplishments
- At Accenture, Buen Roed provided phone, chat, and email support to global users, troubleshooting software, application, and cloud system issues, collaborating with teams on complex problems, and assisting with system monitoring and maintenance. Buen Roed has also handled remote technical support for tracking devices at UniversalTech and telco support at ResultsCX, and began in customer service at Concentrix, resolving order tracking, returns, refunds, account, and product concerns.
- Stats
- Experience: Freelance Virtual Assistant (2025–2026); Technical Support Representative (Remote), UniversalTech Inc. (2023–2025); IT Operations / Software / App / Cloud Tech Support Associate, Accenture Inc. (2021–2023); Technical Support Representative, ResultsCX Mactan (2021); Customer Service Representative, Concentrix Mactan (2018–2021) Specialties: Customer support; technical troubleshooting; phone, chat and email support; issue escalation; report writing and presenting; organization Education: BS Hotel and Restaurant Management, University of Cebu – Banilad (2010–2014) Training: Virtual Assistant Training, Doneverse program
- Known for
- Customer and technical support professional with over seven years of phone, chat, and email support at Concentrix, ResultsCX, Accenture, and UniversalTech, plus completed virtual assistant training through the Doneverse program.
- Portfolio