Cheryl F. Flores

Back of the card

Cheryl F. Flores

Morong, Rizal, Philippines

Accomplishments

At Caje Corporation (2021–Present), she works as a Customer Service Representative handling inbound calls, chats, texts, and email; as an Appointment Setter for outbound calls and follow-ups; updates spreadsheets and call tracking and responds to Google reviews; manages the business Facebook Page with ads, shorts, and clips; and supports lead generation and marketing. At Citibank NA (2015–2021), she served as a Phone Banker for retail banking inquiries, a Technical Support Supervisor for escalated online banking and mobile app issues, and a KYC specialist updating business banking customer data — and was named Top Performer every year. Earlier, at Convergys Philippines Inc (2009–2014), she was a Customer Care Associate handling Onstar subscription renewal and hands-free calling.

Stats

Experience: CSR / Appointment Setter / Social Media Manager / Lead Generation, Caje Corporation (2021–Present); Phone Banker / Technical Support Supervisor / KYC Specialist, Citibank NA (2015–2021); Customer Care Associate, Convergys Philippines Inc (2009–2014) Specialties: Customer support (calls, chats, texts, email); appointment setting; social media management (Facebook Page ads, shorts, clips); lead generation and marketing; KYC / business banking data; Google reviews and call tracking Education: BS Nursing (Undergraduate), Arellano University (2003–2006); Makati High School Certifications: Virtual Assistant Training; Lead Generation and Marketing; SEO Training Awards: Top Performer every year at Citibank NA Languages: English, Filipino

Known for

Customer support VA with 15+ years in call centers who also runs social media, appointment setting, and lead generation.

Portfolio

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