Cyrelle Aranas

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Cyrelle Aranas

Metro Manila, Philippines

Accomplishments

At TaskUs (2024–2026), Cyrelle supported customers by phone, chat, and email on streaming account concerns such as login issues, subscriptions, refunds, billing, and troubleshooting, and was promoted to Subject Matter Expert, guiding fellow representatives on process questions and handling supervisor-level escalations. At Concentrix (2021–2023), she provided email and chat technical support for VR headsets, checked laptop and PC specifications, and resolved order, shipment, and account issues; earlier, at Teleperformance (2020–2021), she handled customer calls for an internet provider. As Social Media Manager for Inchet Essential and CTK Collection (2020–2023), she scheduled and published posts, created and curated content, and tracked metrics in regular reports. She now works as a freelance Productivity Manager, monitoring a shop owner's daily progress so tasks stay on schedule.

Stats

Experience: Productivity Manager, freelance (2026–present); Customer/Technical Support and Subject Matter Expert, TaskUs (2024–2026); Advisor I Technical Support, Concentrix (2021–2023); Customer Service Representative, Teleperformance (2020–2021); Social Media Manager, Inchet Essential (2022–2023) and CTK Collection (2020–2022) Specialties: Chat, email, and phone support; technical troubleshooting; billing, refund, and subscription concerns; supervisor-level escalations; social media scheduling and content; graphics editing; appointment setting; data entry and web research Education: Bachelor of Industrial Technology, Major in Civil Technology, Batangas State University (2020)

Known for

Customer and technical support professional with six years in BPO, including a promotion to Subject Matter Expert at TaskUs, plus hands-on social media management for small brands.