Danilo Niño M. Padayao

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Danilo Niño M. Padayao

Ozamiz City, Misamis Occidental, Philippines

Accomplishments

As Customer Service Representative for Seoul Guide Medical (via RegalState Agency, 2026), he assisted international patients with inquiries, consultations, and clinic bookings, supported patients on social channels including Instagram, and tracked tickets in Excel so delayed or high-priority cases were escalated to consultants. At RepeatMD (2025–2026), he handled live chat and email support for cancellations, refunds, and account inquiries, troubleshot app issues, and routed complex cases to Client Success and engineering. Earlier at TaskUs, he moderated employer job postings (2024–2025) and, as Customer Advocate (2020–2024), resolved 50–80 order, refund, and shipping cases per day by phone, email, and chat while coordinating with sellers and carriers. He began in customer service at Alorica (2019–2020), handling billing disputes, account changes, and technical troubleshooting.

Stats

Experience: Customer Service Representative, Seoul Guide Medical (2026); Support Specialist, RepeatMD (2025–2026); Content Moderator, TaskUs (2024–2025); Customer Advocate, TaskUs (2020–2024); Customer Service Representative, Alorica (2019–2020) Specialties: Multi-channel customer support; billing and refunds; order management; technical troubleshooting; content moderation; international patient support; ticket tracking Education: BS Information Technology, Northwestern Mindanao State College of Science and Technology (2018) Tools: Google Workspace, Notion, Excel, Asana, Slack, Intercom, Stripe, Salesforce

Known for

High-volume voice, email, and live chat support across BPO and SaaS, from billing and order issues to international patient support and content moderation.

Portfolio

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