AssistantsAntipolo City, Philippines
Ella Mae Glua
Customer Support SpecialistVirtual Assistant
Also skilled in
Front
Antipolo City, Philippines
Ella Mae Glua
Customer Support SpecialistVirtual Assistant
- Administrative Assistant
- Research Assistant
Back
Back of the card
Ella Mae Glua
Antipolo City, Philippines
- Accomplishments
- As a Customer Service Representative at SHEIN Service Philippines, Ella handled 200–300 customer inquiries a day by email and chat, resolving order, refund and tracking concerns, providing accurate product information and order updates, and maintaining strong KPI performance on high-volume support tickets. Since March 2025, Ella has provided customer support for WideStep, managing customer inquiries, resolving order issues, processing Shopify refunds and assisting with order tracking. In early 2026, Ella also handled daily customer emails and booking requests for NiceToMeet & Mingle, coordinating weekly restaurant reservations through OpenTable and responding to customer reviews on Trustpilot. As an Admin Support & Data Researcher for Marjorie Garce (2024–2025), Ella researched U.S. school websites to compile data for more than 100 website entries, maintained large data sheets at 98–99% accuracy, and organized structured databases that helped streamline website updates by 20%.
- Stats
- Experience: Customer Support (WideStep, 2025–present); Customer Support & Bookkeeper (NiceToMeet & Mingle, 2026); Admin Support & Data Researcher (Marjorie Garce, 2024–2025); Customer Service Representative (SHEIN Service Philippines) Specialties: Email and chat support; order issues, refunds and tracking; Shopify refunds; high-volume ticket handling and KPIs; booking and reservation requests; review responses; data entry and research; spreadsheet and database management; CRM management Education: BS Computer Science, ACCESS Computer College (2016–2018) Remote setup: Fiber internet (100+ Mbps) with 5G/LTE backup; dedicated home office; noise-cancelling headset and HD webcam Languages: English (fluent), Filipino (native) Tools: Zendesk, Re:amaze, Shopify, Google Workspace, Microsoft tools, Slack, Zoom, Loom, ClickUp, Canva, ChatGPT, Grammarly, n8n
- Known for
- Customer Support Specialist experienced in high-volume email and chat support, order resolution and Shopify refunds, with admin support, data research and CRM management skills.