Emilcris Villanueva
Customer Support SpecialistVirtual Assistant
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Emilcris Villanueva
Customer Support SpecialistVirtual Assistant
- Research Assistant
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Emilcris Villanueva
- Accomplishments
- As a Server Support Representative at IONOS since July 2024, Emilcris manages DNS, troubleshoots SSL certificates within Plesk, checks port status, and raises tickets for network, hardware, and Plesk issues on servers. From 2019 to 2024 in Hosting Technical Support at IONOS, Emilcris troubleshot customer websites, helped customers build sites with the DUDA website builder, migrated WordPress websites, and managed DNS. Emilcris has also completed data entry training and has a data entry work sample from that training.
- Stats
- Experience: Server Support Representative, IONOS (Hosting Company) (07/2024 – Present); Hosting Technical Support, IONOS (Hosting Company) (10/2019 – 07/2024) Specialties: Website and web hosting troubleshooting; DNS management; SSL troubleshooting in Plesk; WordPress website migration; DUDA website builder support; server tickets for network, hardware, and Plesk issues; customer service Tools: Plesk, WordPress, DUDA Website Builder, HTML, CSS Education: Bachelor of Science in Information System, University of Cebu – Banilad (2019) Languages: English, Filipino
- Known for
- Web hosting technical support specialist with seven years at IONOS, troubleshooting websites, managing DNS and SSL, migrating WordPress sites, and helping customers with the DUDA website builder.
- Portfolio