Ericka Mae D. Custodio
Customer Support SpecialistVirtual Assistant
Also skilled in
Front
Ericka Mae D. Custodio
Customer Support SpecialistVirtual Assistant
- Healthcare Assistant
- Administrative Assistant
Back
Back of the card
Ericka Mae D. Custodio
- Accomplishments
- At Foundever Philippines (2024–2025), Ericka Mae handled two healthcare accounts, verifying dependent eligibility, answering member coverage and benefit questions, and helping dental providers with insurance verification and claims. In 2026 she supported students on a financial services account at Global Agility Solutions, guiding them through insurance pre-licensing courses, fixing login and course-access issues, and processing refunds and enrollment concerns. Before moving into BPO she spent four years as an administrative aide for the Municipal Agriculture Office of LGU Alcala, Pangasinan, managing records, reports, and client transactions.
- Stats
- Experience: Financial Services Account, Global Agility Solutions (2026); Healthcare Account, Foundever Philippines (2024–2025); Administrative Aide III–IV, LGU Alcala Municipal Agriculture Office (2020–2024); Encoder, Euromed Laboratories (2016) Specialties: Healthcare insurance and dependent verification; dental provider support and claims inquiries; student and learner technical support; refunds, payments, and enrollment concerns; data entry and records management Education: Associate in Computer Science, Lyceum Northern Luzon Certifications: Basic Technical Skills as Medical Virtual Assistant, PRO VA (2026); Civil Service Eligibility (Sub-Professional); Farmers Program 101 and 102 Training of Trainers on Digital, ATI-RTC 1 (2023)
- Known for
- Customer support specialist with healthcare insurance experience at Foundever, handling dependent verification, member benefit inquiries, and dental provider claim support, plus four years of government administrative work.
- Portfolio