Estrellita L. Reyes

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Estrellita L. Reyes

Navotas City, Philippines

Accomplishments

As Executive Virtual Assistant to the CEO at Fraser & Fraser Consulting Inc (2025–Present): coordinates leadership calendars, drafts executive communications, manages travel and expense reporting, prepares reports and presentations, and runs the CEO’s professional social media accounts. As Team Manager at M1 Limited in Singapore (2012–2025): led 10–20+ customer service representatives, monitored AHT/CSAT/QA/SLA, handled escalations, and improved CSAT by 20%, cut escalations by 30%, and raised productivity by 15% through coaching and workflow optimization. In parallel social media and data roles (2018–2025): planned organic and paid content, managed community engagement, and kept CRM and operational data accurate.

Stats

Experience: Executive Virtual Assistant to the CEO, Fraser & Fraser Consulting Inc (2025–Present); Team Manager, M1 Limited Singapore (2012–2025); Social Media Manager, CY Gabriel Commercial (2023–2025); Social Media / Data Entry, REGP Elegant Curtain Hauz (2018–2025) Specialties: Executive calendar and travel support; stakeholder communications; team leadership and coaching; CSAT/QA/SLA; social media management; data entry and CRM reporting Education: BS Business Administration, University of East (2004) Tools: Zendesk, Salesforce, Excel, Google Sheets, Canva, CRM systems

Known for

Executive assistant and team supervisor who supports CEOs with calendars, communications, and social media, and previously led customer service teams of 10–20+ at M1 Limited in Singapore.

Portfolio

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