Garrein M. Ruta

Back of the card

Garrein M. Ruta

Bogo City, Cebu, Philippines

Accomplishments

Handles inbound enquiries, bookings and customer records in GoHighLevel CRM for Everyworks Singapore, scheduling plumbing, air-conditioning, electrical, cleaning and handyman jobs and preparing quotations and invoices. Provided live chat support for passport, TSA PreCheck, EIN and tax-service customers, handling cancellations and refunds and supporting the Retention Team. As a Technical Advisor at Concentrix Philippines (Sep 2022–May 2025), gave chat and email support to Xbox customers on account, subscription and in-game issues.

Stats

Experience: Customer support and operations roles since 2022; currently CSO / Appointment Setter, Everyworks Singapore (Apr 2026–present) Past roles: Live Chat Support, GOV+/EIN LLC (Aug 2025–Feb 2026); Technical Advisor, Concentrix Philippines (Sep 2022–May 2025); Customer Service Representative, voice and non-voice (Jan–Sep 2022) Skills: Customer support, CRM management, appointment scheduling, calendar management, email and live chat support, data entry, documentation, online research Tools: GoHighLevel, Zendesk, UJET, Google Workspace, Microsoft Office, Verint, Hubstaff, Trello, Notion, Slack, Teams, Zoom Education: BS Information Technology, University of Cebu Lapu-Lapu and Mandaue Languages: English (professional working proficiency), Filipino, Cebuano

Known for

Organized customer support, CRM records and appointment scheduling.

Portfolio

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