Hazel Barral Moscatt

Back of the card

Hazel Barral Moscatt

Cebu, Philippines

Accomplishments

At Pinoy Farmer Channel, Hazel supported customers by phone, email, and live chat, accurately encoded and processed 150 to 400 online supplement orders a day, coordinated local deliveries and pickups, and resolved delivery issues to keep customers satisfied. Earlier, Hazel ran front-desk operations at Gold Moon Spa in Cebu City, scheduling appointments, processing payments, and coordinating therapist schedules, and spent three years in high-volume bread and pastry production at ACE Bakery in Yokohama, Japan, meeting daily production targets under strict food safety standards.

Stats

Experience: Customer Support / Encoder, Pinoy Farmer Channel, Logistics & Operations Support, Supplement Retail Online (Sep 2025 – 2026); Spa Receptionist, Gold Moon Spa, Lahug, Cebu City (Jul 2018 – Mar 2019); Bread and Pastry Production, ACE Bakery Co. Ltd., Yokohama, Japan (Jan 2014 – Jan 2017); Housekeeping Room Attendant, Costabella Tropical Beach Hotel, Mactan Island (2011 – 2012) Specialties: Customer service and support (phone, email, live chat); order processing and data entry; logistics coordination; virtual assistance; email management; appointment scheduling; front-desk operations; problem solving; time management Tools: Microsoft Word, Microsoft Excel, Google Docs, Google Sheets, Xero, QuickBooks, Canva, Microsoft Teams, Zoom Training: ProVA General Virtual Assistance Training (May 2026); Xero Accounting Training (May and Jul 2026); QuickBooks Accounting Training (Jun 2026); Japanese Language and Culture Ethics (2013) Education: Nihongo and Japanese Culture, Work Values and Ethics Certificate, Foundation for Advancement of Skills and Technology Inc. (2013); Hotel and Restaurant Services II, Banilad Center for Professional Development (2009)

Known for

Customer support and order-processing specialist who handled 150 to 400 online supplement orders a day for Pinoy Farmer Channel, with earlier front-desk, hospitality, and production experience in Cebu and Japan.