AssistantsGeneral Santos City, Philippines
Jade Vincent Gacuya
Customer Support SpecialistVirtual Assistant
Also skilled in
Front
General Santos City, Philippines
Jade Vincent Gacuya
Customer Support SpecialistVirtual Assistant
- Social Media Manager
- Administrative Assistant
Back
Back of the card
Jade Vincent Gacuya
General Santos City, Philippines
- Accomplishments
- As Campaign Support Specialist for OnSpot (2026), Jade managed daily client and campaign operations in a PST-aligned remote role, monitored multiple inboxes across email, Meta, and community platforms, tracked ad spend, campaign updates, calls, and payments, prepared weekly performance reports, and documented A/B testing results to help optimize campaigns. As a freelance customer support representative (2023–2025), he handled high-volume inquiries across email, chat, and social media, resolved customer concerns with empathy, documented every interaction in CRM tools, and escalated technical issues for quick resolution. As a freelance social media manager and VA (2022–2026), he built content calendars, designed visuals and short videos in Canva and CapCut, wrote SEO blog articles, supported email marketing, and sourced leads through LinkedIn and online directories.
- Stats
- Experience: Campaign Support Specialist, OnSpot (contract, Jun–Oct 2026); Virtual Assistant & Administrative Support, freelance (Oct 2025–Feb 2026); Customer Support Representative, freelance (Apr 2023–Mar 2025); Social Media Manager & Digital Marketing Strategist, freelance (Feb 2022–Jan 2023) Specialties: Multi-channel customer support; inbox and community management; social media strategy and content calendars; CRM record keeping; weekly performance reporting; email and calendar management; lead generation and list building Education: Bachelor of Arts in Political Science, Notre Dame of Dadiangas University (2026); General Virtual Assistant Training Tools: Microsoft Office, Google Workspace, Canva, CapCut, ChatGPT, Claude, Manus, Gemini, Grammarly, Zoom, Google Meet, Microsoft Teams, Slack
- Known for
- General virtual assistant and customer support specialist with 4 years of freelance experience handling client inquiries, managing social media, and supporting campaign operations with clear, professional communication.
- Portfolio