Jeenno Bernardo

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Jeenno Bernardo

Cabanatuan City, Nueva Ecija, Philippines

Accomplishments

Disability Case Manager and Assistant Operations Manager at Globaltek BPO / Trajector Disability since 2019. He guides clients through Social Security Administration disability applications and appeals, organizes medical and clinical records, and coordinates with providers and legal teams to keep cases moving. He has also served as Team Lead and Trainer during a restructuring, onboarding and mentoring new hires while protecting operational performance. Earlier CSR/SME roles at B2B Outsourcing and IQor Clark built his client-service and coaching foundation. Comfortable with Microsoft Office and complex, deadline-driven case work.

Stats

Experience: Disability Case Manager / Asst Ops Manager, Globaltek BPO / Trajector Disability (2019–Present); CSR/SME roles 2016–2018; Aircraft Maintenance, PAL (2015–2016) Specialties: Disability claims, medical records, client coordination, team lead/training, process improvement Education: Aircraft Maintenance Technology Tools: Microsoft Office, Excel, SSA claim workflows

Known for

Steady disability case manager who keeps SSA claims, medical records and team coaching on track.

Portfolio

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