Jessa De Castro Doncillo
Shopify SpecialistVirtual Assistant
Also skilled in
Front
Jessa De Castro Doncillo
Shopify SpecialistVirtual Assistant
- Social Media Manager
- Customer Support Specialist
Back
Back of the card
Jessa De Castro Doncillo
- Accomplishments
- Virtual assistant and Shopify product lister who also runs social media and multi-channel customer support. As a freelance VA/Shopify lister (2025–2026) she managed email and calendars, chat/email support, documentation, and the full order lifecycle from variant setup through supplier coordination. As a Work-From-Home CSR (2022–2026) she was promoted to Retention Agent and Subject Matter Expert, mentoring teammates while supporting healthcare and food-delivery accounts across chat, email, and phone — with reported gains in CSAT, retention, and response time. 2026 coaching covered social media strategy, SEO-driven Shopify listings, and VA workflows. Comfortable with Canva, CapCut, Zendesk, Meta Business Suite, and Google Workspace.
- Stats
- Experience: VA / Shopify Lister (Jan 2025–Apr 2026); Customer Service Representative / Retention SME (2022–2026) Specialties: Shopify product listing, social media, multi-channel customer support, VA admin Training: Intensive One-on-One Coaching (2026) — Social Media, Shopify listing, Virtual Assistance Tools: Shopify, Canva, CapCut, Zendesk, Zoho, Meta Business Suite, Hootsuite/Buffer, Google Workspace, Trello/Asana/ClickUp
- Known for
- Shopify-ready VA who pairs product listing with social media and strong multi-channel customer support.
- Portfolio