AssistantsLucena City, Philippines
Joanna Karmina Balmeo
Administrative AssistantVirtual Assistant
Also skilled in
Front
Lucena City, Philippines
Joanna Karmina Balmeo
Administrative AssistantVirtual Assistant
- Project Coordinator
- Customer Support Specialist
Back
Back of the card
Joanna Karmina Balmeo
Lucena City, Philippines
- Accomplishments
- Since June 2024, Joanna has worked as a General Virtual Assistant for Heritage Early Learning Center in Ohio, processing billing and invoices for enrolled families, handling enrollment, calling prospective leads, managing the center's Facebook page and email inquiries, and running initial interviews and onboarding for new applicants. From 2018 to 2024, as Chief Executive Officer of Kenyatai Food Cart & KRNB Food Stall, Joanna oversaw staff, inventory, sales, invoicing and deliveries, resolved escalated customer complaints, negotiated with new lessors to support expansion, and coordinated with suppliers on timely deliveries. Earlier, Joanna spent nearly seven years in client service as a Customer Service Representative at Carlmar Land Development Corporation and as a Bank Teller and New Accounts Representative at EastWest Banking Corporation, handling payments, account openings, loan inquiries and accurate cash and check transactions.
- Stats
- Experience: General VA / Billing & Enrollment / HR Specialist (Heritage Early Learning Center, Ohio, 2024–present); Chief Executive Officer (Kenyatai Food Cart & KRNB Food Stall, 2018–2024); Customer Service Representative (Carlmar Land Development Corporation, 2015–2017); Bank Teller and New Accounts Representative (EastWest Banking Corporation, 2010–2015) Specialties: Project management; schedule and email management; billing and enrollment; collections; KPI tracking; HR support; appointment setting and lead generation; customer relations; social media management Training: General Virtual Assistance and SMM, Perserva VA Training Services (2024); General Virtual Assistance webinar, ProVA (2024) Education: BA Communication, Sacred Heart College (2006–2010) Tools: Microsoft Office, Google Workspace, Canva, ClickUp, Notion, Trello, GoHighLevel, Hubstaff, Brightwheel, Playground, QuickBooks, Meta Business Suite, Metricool
- Known for
- Versatile General VA and Project Manager who handles billing, enrollment and HR processing, backed by about 15 years of client service in banking, real estate and business operations.