John Michael Lim

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John Michael Lim

Quezon City, Philippines

Accomplishments

Customer Service Representative on a healthcare account at Everise, handling benefits, coverage and billing calls, processing medication refill and prior authorization requests, and helping members with claims and eligibility while following HIPAA. Tier 1 and Tier 2 technical support at Afni and Concentrix, troubleshooting printer and network issues, running remote diagnostics and configuration, and resolving escalated business account concerns. Banking customer service at Alorica, covering balances, transactions, lost cards, unauthorized charges and loan payments.

Stats

Experience: BPO customer service and technical support roles since 2022; most recently Customer Service Representative – Healthcare Account, Everise (Jan 2025–Jun 2026) Past roles: Afni, Inc. (Tier 1 Technical Support Representative), Concentrix (Tier 2 Technical Support Representative), Alorica (Customer Service Representative) Skills: Healthcare account support, claims and eligibility, prior authorization and refill requests, technical troubleshooting, remote diagnostics and configuration, escalation handling, HIPAA compliance Training: HIPAA and Effective Call Flow; Xero Bookkeeping; Customer Service Excellence; Data Privacy and Compliance Education: BS International Tourism Management, Our Lady of Fatima University (2020–2022)

Known for

Patient, policy-aware support across healthcare, tech and banking accounts.

Portfolio

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