AssistantsRodriguez, Rizal, Philippines
John Rick Manito
Customer Support SpecialistVirtual Assistant
Also skilled in
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Rodriguez, Rizal, Philippines
John Rick Manito
Customer Support SpecialistVirtual Assistant
- Administrative Assistant
- Research Assistant
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John Rick Manito
Rodriguez, Rizal, Philippines
- Accomplishments
- Customer Support Coordinator for Petbarn, handling pet-related inquiries across phone, email and chat and coordinating with store and warehouse teams to resolve order issues within SLA. Previously supported UPS and CRAC equipment customers at Vertiv's Singapore regional HQ, creating and managing service tickets for Customer Engineers, plus voice and chat support for Uber (Concentrix), Bell Mobility (Quantrics) and Target (24/7.ai). A Civil Engineering graduate and former site engineer who brings analytical thinking and attention to detail to every ticket.
- Stats
- Experience: Customer support since 2020; currently Customer Support Coordinator for Petbarn, Satellite Office Solutions (Oct 2024–Jul 2026) Past roles: Vertiv (Singapore) Holdings – ROHQ (Customer Support Specialist), Concentrix – Uber (CSR), Quantrics – Bell Mobility (Customer Support), 24/7.ai – Target (CSR), Benstone Builders (Site Engineer) Skills: Call, chat and email support; ticket management; technical troubleshooting; admin support; data entry Tools: Zendesk, CRM, Microsoft Office, Outlook Education: BS Civil Engineering, Eulogio "Amang" Rodriguez Institute of Science and Technology
- Known for
- Calm, accurate multi-channel support with an engineer's eye for detail.