John Vergel E. Petalbo

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John Vergel E. Petalbo

Pasig City, Metro Manila, Philippines

Accomplishments

At Alphaloan (2025–present), John Vergel runs end-to-end recovery for past-due Canadian loan portfolios across phone, SMS, and email, negotiates payment arrangements and settlements, and processes and allocates payments in Margill Loan Manager and Excel while keeping clean audit trails. As Billing & Senior Collection Specialist at Intelogix (2024–2025), he audited telecom billing ledgers, resolved disputed charges, and consistently hit monthly billing recovery targets. Earlier he handled US collections with full FDCPA adherence at Transworld Systems (2023–2024) and high-volume inbound and outbound collection calls at Altair Global Solutions (2022–2023).

Stats

Experience: Third-Party Collection & Payment Processing Specialist, Alphaloan (2025–present); Billing & Senior Collection Specialist, Intelogix (2024–2025); Collection Specialist, Transworld Systems Customer Service Phils. LLC (2023–2024); Debt Collection Specialist, Altair Global Solutions (2022–2023) Specialties: First- and third-party collections; US and Canadian accounts; promise-to-pay negotiation and debt settlement; dispute resolution; ledger reconciliation and billing audits; manual payment posting; loan portfolio management Education: Senior High School Diploma (HUMSS), Calamba Doctors' College Certifications: FDCPA Certified; HIPAA Certified Tools: Margill Loan Manager, RingCentral, Heymarket SMS, MS Excel, MS Outlook, Interac e-Transfers, Pre-Authorized Debits

Known for

Billing and collection specialist with over four years of experience recovering US, Canadian, and domestic accounts, negotiating payment plans, and reconciling ledgers in full FDCPA and HIPAA compliance.

Portfolio

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