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Cebu, Philippines
Jolly Ann Otero
Customer Support SpecialistVirtual Assistant
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Jolly Ann Otero
Cebu, Philippines
- Accomplishments
- At Newfold Digitals Inc., Jolly Ann troubleshoots email, web hosting, and domain issues, manages DNS records, and was recognized as Top Agent for April for exceptional customer service and technical expertise. At Taskeveryday, Jolly Ann supported subscription customers by email with account inquiries, cancellations, and refunds.
- Stats
- Experience: Product Support Associate, Newfold Digitals Inc. (2025 – present); Email Support Specialist, Taskeveryday (2024 – 2025); Customer Service Representative, Foundever (2023); Customer Service Representative, Qualfon (2023) Specialties: Technical support; email and web hosting troubleshooting; domain and DNS management (A, CNAME, MX, TXT, SPF, DKIM); SSL setup; subscriptions, cancellations and refunds; chat, email and voice support Education: BS Business Administration, Major in Marketing, Cebu Technological University
- Known for
- Product support associate with technical support experience in email, web hosting, domain and DNS troubleshooting, plus customer service across chat, email, and voice; recognized as Top Agent for April at Newfold Digitals Inc.
- Portfolio