Jon Russell H. Tolentino

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Jon Russell H. Tolentino

Tanza, Cavite

Accomplishments

As a VIP Web Consultant at Agent Image (2023–2026), managed 20+ high-value client accounts at once with a 95%+ satisfaction rating, resolved 90% of inquiries on first contact and cut follow-up requests by 15% through proactive communication. Supported WordPress website updates, tracked accounts in Salesforce CRM and analyzed website performance in Google Analytics 4. Before that, handled escalated global technical cases on the Google account at TELUS International and supported the Intel account at SITEL, after more than a decade of support roles on accounts including Amazon, McDonald's USA, QuickBooks (Intuit) and Time Warner Cable.

Stats

Experience: 13+ years in remote client and technical support Latest role: VIP Web Consultant, Agent Image (June 2023–August 2026) Tools: Salesforce, WordPress, Google Analytics 4 (GA4), Canva Education: BS Electronics & Communications Engineering, San Sebastian College-Recoletos

Known for

Keeping high-value client accounts happy, with 95%+ satisfaction and 90% first-contact resolution.

Portfolio

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