Jonah Lou D. Emperado

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Jonah Lou D. Emperado

Cebu City, Philippines

Accomplishments

As an App/Cloud/Tech Support Analyst at Accenture, Jonah Lou monitors network systems, servers, and applications, configures user accounts and access, and manages support tickets through ServiceNow and JIRA, coordinating escalations with higher-level technical teams. Jonah Lou also creates and maintains technical documentation, troubleshooting guides, FAQs, and project manuals, and provides knowledge transfer and training to new operators on processes, applications, and security practices.

Stats

Experience: App/Cloud/Tech Support Analyst, Accenture Inc. (2020 – Present); Part-time ESL Teacher, Winkey Online English Academy (2017 – 2018) Specialties: Technical troubleshooting; system and application monitoring; user account and access management; incident and ticket management; technical escalation; configuration validation; documentation and knowledge management; training new team members Tools: ServiceNow, JIRA, Zabbix, Nagios, SolarWinds, Splunk, AWS, PowerShell, Automation Anywhere, Blue Prism, DBeaver, Microsoft Office, Microsoft Teams Education: BS Electronics Engineering, University of San Carlos Certifications: Microsoft Azure Fundamentals; Robotics Process Automation training; Japanese language training

Known for

IT support professional with 6+ years in application, cloud, and technical support at Accenture: system and server monitoring, troubleshooting, account and access management, ticket resolution in ServiceNow and JIRA, and technical documentation.

Portfolio

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