Kristine Ver

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Kristine Ver

Dubai, United Arab Emirates

Accomplishments

As a Virtual Assistant / Administrative Assistant at Outgive since December 2020, Kristine manages client onboarding, keeps account records and trackers accurate, responds to agent inquiries, updates operational tools, and sets up and maintains client Seller Central accounts. Kristine also brings more than a decade of quality assurance and customer care experience at SMC National Remote, Sykes Asia Philippines, and Concentrix, monitoring and evaluating customer interactions, building coaching recommendations and performance improvement plans, and supporting sales referrals through cross-selling. At Dubday Events, Kristine handled customer chat inquiries, follow-up calls to confirm reservations, and booking records.

Stats

Experience: Virtual Assistant / Administrative Assistant, Outgive (Dec 2020 – Present); Customer Support Representative (Event Support), Dubday Events (Oct 2024 – Nov 2025); Quality Assurance Specialist, SMC National Remote (Dec 2020 – Jan 2026); Quality Assurance Representative, Sykes Asia Philippines (Aug 2016 – Aug 2020); Customer Care Specialist / Quality Analyst, Concentrix (formerly IBM Global Services) Philippines (Dec 2006 – Mar 2015) Specialties: Administrative support; client onboarding; email and calendar management; data entry; chat support; appointment scheduling; customer follow-up; CRM management; quality assurance and call monitoring; process improvement; documentation Tools: Microsoft Excel, Google Workspace, CRM systems, Seller Central Education: Bachelor of Science in Nursing (BSN) Languages: English (professional working proficiency)

Known for

Virtual assistant and customer service professional with over 15 years in customer care, quality assurance, and administrative support, including client onboarding, account records, and Seller Central account setup at Outgive.

Portfolio

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