AssistantsQuezon City, Philippines
Kyle May Tano
Customer Support SpecialistVirtual Assistant
Also skilled in
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Quezon City, Philippines
Kyle May Tano
Customer Support SpecialistVirtual Assistant
- Healthcare Assistant
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Kyle May Tano
Quezon City, Philippines
- Accomplishments
- Brings 5 years of customer service and technical support experience across Tech Mahindra, Alorica, IBEX Global Solutions and InTouch CX. Provided technical support for a major telecommunications account at Alorica, guiding customers through internet, device and software troubleshooting while consistently hitting FCR, AHT and CSAT targets. Most recently processed and reviewed healthcare insurance claims at InTouch CX, verifying eligibility and covered expenses against policy guidelines and benefit limits.
- Stats
- Experience: Customer service and technical support (since 2019) Latest role: Customer Service Representative, InTouch CX (healthcare insurance claims) Specialties: Customer support, technical troubleshooting, account and order concerns, claims review, conflict resolution Tools: CRM tools, call center systems KPIs: First Call Resolution (FCR), AHT and CSAT
- Known for
- Patient, efficient customer support that resolves concerns in real time and keeps KPIs on target.
- Portfolio