Luningning Valenzuela

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Luningning Valenzuela

Talisay, Batangas, Philippines

Accomplishments

At Tobi.com, Luningning handled 50–70 customer support email tickets within the first two hours of a shift while also covering chat, SMS, and social media inquiries, alongside running clients' eDM campaigns. Working with an Australian IT services company, Luningning collected approximately $10,000 in overdue accounts within four months, and at Telstra handled purchase order processing, invoice matching, and month-end and quarter-end reporting for stakeholders.

Stats

Experience: Digital Marketing Associate, Tobi.com, LLC (2023 – 2026); Business Administrator, Telstra International Philippines (2022 – 2025); Case Manager, Telstra International Philippines (2015 – 2022); Customer Service Specialist, Teletech Customer Care (2012 – 2015) Specialties: Purchase order processing and invoice matching; month-end and quarter-end reporting; billing, collections, and credit support; email, chat, SMS, and social media support; Xero bank reconciliations and invoicing; SOP writing; web research and data entry Tools: Google Workspace, Microsoft Office, Xero, SAP, Oracle, Salesforce, Siebel CRM, Freshdesk, Shopify, Asana, Notion, Quire, Dropbox, Canva Education: BS Accountancy, Central Colleges of the Philippines

Known for

Administrative, finance, and customer support professional with 10+ years at Telstra, Tobi.com, and Teletech, skilled in PO processing and invoice matching, billing support, Xero reconciliations, and high-volume multichannel support.

Portfolio

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