Madel Minardo

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Madel Minardo

Accomplishments

As a Member Services Advocate on a Cigna Medicare Part D account, Madel helped members with benefits, billing, claims, and coverage questions, verified member identity, and handled protected health information in line with HIPAA. As a Collection Representative on a Verizon account at Foundever, Madel handled high-volume inbound billing and past-due calls, negotiated payment arrangements within company guidelines, and documented every interaction accurately in the CRM.

Stats

Experience: Patient Care Representative, GiftHealth account, Helpware (Mar – Jun 2026); Member Services Advocate, Cigna Medicare Part D account, Helpware (Oct 2024 – Mar 2026); Collection Representative, Verizon account, Foundever (Oct 2023 – Jul 2024); Survey Researcher, eCare Pro (Dec 2016 – Jan 2018); Lead Generation Cold Caller, VisayX (Jun – Dec 2016) Specialties: Customer support; healthcare member services (Medicare); billing and account inquiries; collections and payment negotiation; inbound and outbound calls; data entry and data accuracy; HIPAA compliance; lead generation Tools: Microsoft Excel, Google Sheets, CRM systems Education: BS Computer Science (undergraduate), University of the Visayas

Known for

Customer service professional with healthcare member services experience on Medicare Part D and patient care accounts, plus billing, collections, and accurate data entry and CRM documentation.

Portfolio

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