AssistantsGeneral Trias, Philippines
Maridel Batitis Almacen
Customer Support SpecialistVirtual Assistant
Also skilled in
Front
General Trias, Philippines
Maridel Batitis Almacen
Customer Support SpecialistVirtual Assistant
- Administrative Assistant
- Recruiting & HR Assistant
Back
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Maridel Batitis Almacen
General Trias, Philippines
- Accomplishments
- Customer Service Representative for Royal Caribbean Group and Celebrity Cruises' Casino Royale and Blue Chips programs, assisting guests by phone with their casino visits, travel bookings and offer redemptions. Front-line support on major U.S. accounts: UnitedHealthcare members and providers with coverage, benefits, claims and eligibility questions and Samsung appliance technical support at Alorica, plus T-Mobile customers at iQor. Started as secretary and recruitment staff at a manpower agency, processing employment contracts, visas and deployment documents, managing correspondence and appointment schedules, and preparing reports with discretion.
- Stats
- Experience: Customer Service Representative since 2020; Secretary / Recruitment Staff, 2017–2019 Past roles: Royal Caribbean Group and Celebrity Cruises (Casino Royale & Blue Chips, 2023–2026), iQor (T-Mobile), Alorica (UnitedHealthcare; Samsung Appliances technical support, 2020–2022), Injaz Alkawader Manpower Agency (2017–2019) Skills: Customer service, technical support, problem solving, communication, organization, multitasking, confidentiality and discretion Tools: CRM systems, technical troubleshooting tools Education: Computer Science, Asian Institute of Computer Science (2010)
- Known for
- Calm, courteous phone support that resolves customer issues, from health care claims to cruise casino offers.