AssistantsCalumpit, Bulacan
Mariedel Rollon
Customer Support SpecialistVirtual Assistant
Also skilled in
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Calumpit, Bulacan
Mariedel Rollon
Customer Support SpecialistVirtual Assistant
- Administrative Assistant
- Research Assistant
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Mariedel Rollon
Calumpit, Bulacan
- Accomplishments
- At Alorica, Mariedel handled customer inquiries across phone, email, and chat, resolved account and billing concerns, and kept customer records accurate in company databases and CRM systems, following up to make sure every concern was resolved. Mariedel also completed general virtual assistance training in 2026, covering administrative support, email and calendar management, data entry, and client communication.
- Stats
- Experience: Customer Experience Agent, Alorica Teleservices Inc. (2025–2026); CS-Phone Associate, Sutherland Global Services (2021–2022); Customer Service Representative, Teleperformance (2018–2019) Specialties: Phone, email, and chat support; account and billing concerns; troubleshooting; CRM and records updates; administrative assistance; data entry; calendar and appointment coordination Training: General Virtual Assistance Training (2026) Education: BS Hotel and Restaurant Management, Centro Escolar University (undergraduate) Tools: Google Workspace (Docs, Sheets, Drive), CRM systems
- Known for
- Customer service professional with BPO experience at Alorica, Sutherland, and Teleperformance, handling phone, email, and chat support, billing and account concerns, and accurate CRM record keeping.
- Portfolio