AssistantsDavao City, Philippines
Mark Francis Algodon
Customer Support SpecialistVirtual Assistant
Also skilled in
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Davao City, Philippines
Mark Francis Algodon
Customer Support SpecialistVirtual Assistant
- Research Assistant
- Administrative Assistant
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Mark Francis Algodon
Davao City, Philippines
- Accomplishments
- Nearly three years as a live chat customer service representative for a food delivery account at IBEX Global Solutions, handling 40–60 chats a day and up to 4 conversations at once while keeping a 98% accuracy rate. Also supported back-office work there: data entry, database and spreadsheet updates, document processing, record verification and follow-ups, all under strict SOPs and quality standards. Before that, a data verifier at Lyanthe Financial Services, checking and entering invoices, receipts and financial records from European countries and verifying VAT details.
- Stats
- Experience: Chat support and data verification (2022–2026) Latest role: Customer Service Representative, IBEX Global Solutions (Sep 2023–Jun 2026) Specialties: Live chat support, data entry and verification, invoice and VAT checks, CRM record management, SOP and quality compliance Tools: Salesforce, Herocare, Google Workspace, Microsoft Office Education: BSEd Mathematics, Davao de Oro State College Eligibility: Civil Service Professional
- Known for
- Fast, accurate chat support with a 98% accuracy rate.