Marlla Juin Lumbis

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Marlla Juin Lumbis

Antipolo, Philippines

Accomplishments

Former Operations Manager with 11+ years in BPO and remote work, now supporting Bogg Bag through TalentPop, where she generated over $100,000 in corporate gifting and B2B sales within her first three months while running high-volume customer experience across email, chat and voice. Has led teams of up to 300 at Alorica, Concentrix (META AR/VR), Millennium 1 Solutions and Transcosmos, taking a site to the #1 RSAT ranking in four months, improving productivity by up to 40% and exceeding client KPIs at 112%. Turns leadership priorities into organized workflows, SOPs, KPI dashboards and executive briefings.

Stats

Experience: 11+ years of BPO and remote work; currently Brand Concierge & Corporate Gifting Support, Bogg Bag via TalentPop (Oct 2025–present) Past roles: Transcosmos Asia Philippines (Operations Manager), Concentrix – META AR/VR (Operations Manager), Millennium 1 Solutions (Operations Manager), Alorica Philippines (CSR to Senior Operations Manager) Highlights: $100,000+ corporate gifting / B2B sales in three months; teams of up to 300; productivity up to +40%; client KPIs at 112%; Top Operations Manager 2016 Tools: Google Workspace, Microsoft 365, Asana, Notion, Slack, Salesforce, HubSpot, Zendesk, Gorgias, Shopify, ShipStation, Stripe, DocuSign, ChatGPT Education: BS Banking and Finance, Polytechnic University of the Philippines

Known for

Bringing operations-manager discipline to executive support: organized workflows, clear reporting and dependable follow-through.

Portfolio

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