Melcha Marie Perez

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Melcha Marie Perez

Tagbilaran City, Bohol, Philippines

Accomplishments

Omni-channel Customer Service Representative with over 5 years of remote experience on an Amazon retail account, resolving complex account, shipping and replacement issues across phone, chat and email. Handled end-to-end retail order operations in Amazon's fulfillment and ACES platforms, processing, tracking and resolving orders and store returns while managing multiple high-priority ticket queues with logistics and internal teams. Known for empathetic de-escalation and a consistent 95% customer satisfaction score.

Stats

Experience: Over 5 years of remote customer service; CSR on an Amazon account, Retail Department (Apr 2021–Aug 2026) Highlights: Consistent 95% CSAT; phone, live chat and email; multi-channel ticket queues; order and returns processing Services: Inbound and outbound support, appointment scheduling, reminders and confirmations, patient intake and inquiries, record organization and file management Tools: CRM systems, multi-channel ticketing tools, Amazon fulfillment and ACES platforms, Excel, Google Sheets Education: Bachelor of Education, Major in English, Bohol Island State University

Known for

Empathetic, high-satisfaction support across phone, chat and email.

Portfolio

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