Michael Buena

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Michael Buena

Lipa City, Philippines

Accomplishments

As a Customer Support Executive for Augmented Era BE Dubai (2024–2026), he supports SageMaster customers over Discord, email and live chat, investigating account and platform issues and coordinating with internal teams on complex cases. At Capital One Bank (2017–2026), he assisted customers with banking products and account concerns as a Sr. Associate Representative and helped train and mentor new team members. Earlier he provided Dell technical support with Convergys. He also manages social media and Facebook ad campaigns for Glam Shop / Grateful Living Co. and handles video editing and project tracking in Airtable, ClickUp and Notion for Wingman Group Australia.

Stats

Experience: Customer Support Executive, Augmented Era BE Dubai (2024–2026); Video Editor / Project & Operations Support, Wingman Group Australia (2024–2026); Sr. Associate Representative, Capital One Bank (2017–2026); Social Media & Facebook Ads Manager, Glam Shop / Grateful Living Co. (2020–2026); Technical Support Representative II, Convergys – Dell (2015–2017) Specialties: Customer support via chat, email and Discord; banking customer service; technical troubleshooting; project and operations support; social media management; Facebook ads; video editing Education: BS Computer Engineering, Trace College; BS Entrepreneurship, Polytechnic University of the Philippines Certifications: TESDA Computer Hardware II; ProVA VA, Social Media, Facebook Ads and Video Editing training; JLPT N4 Tools: CRM software, Airtable, ClickUp, Notion, Microsoft Teams, Discord, DaVinci Resolve, Premiere Pro, After Effects, CapCut

Known for

Customer support and operations professional with banking, tech support and SaaS experience, plus social media, Facebook ads and video editing skills.

Portfolio

• Resume (opens in a new tab)