Michelle Lacson

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Michelle Lacson

Antipolo City, Rizal, Philippines

Accomplishments

As a General Virtual Assistant for Flex Fitness NZ (2024–Present), she resolves failed membership payments, improving collection turnaround and reducing outstanding balances, while managing member emails, cancellations and suspensions, and access and reconciliation reports. She also creates content and visuals for the gym's Meta (Facebook and Instagram) ad campaigns. Nine years as a Pharmacy Cashier at Mercury Drug (2016–2025) and earlier admin work at BDO Unibank (2015–2016) built her accuracy in transactions, sales reporting, prescription verification, inventory, and document tracking.

Stats

Experience: General Virtual Assistant, Flex Fitness NZ (2024–Present); Pharmacy Cashier, Mercury Drug Corporation (2016–2025); Administrative Assistant, BDO Unibank (2015–2016) Specialties: Failed-payment follow-ups and payment reconciliation; member email and inquiry management; cancellations and suspensions processing; sales and compliance reports; Meta ad visuals and social content; data entry and documentation Education: Bachelor of Business Administration, Major in Marketing Management, Our Lady of Fatima University (2011–2015) Certifications: General Virtual Assistance Training and Online Bookkeeping Course Training, ProVA.ph (2024) Languages: English, Tagalog Tools: Microsoft Office, Google Workspace, Zoom, Sinch MessageMedia, Hapana, Connecteam, ChatGPT, TeamViewer, Canva, CapCut

Known for

Admin and operations VA for a New Zealand fitness business, with 9 years of customer service and strong payment reconciliation and reporting skills.

Portfolio

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