Michelle M. Sumili

Back of the card

Michelle M. Sumili

Cebu City, Philippines

Accomplishments

As a Medical Reviewer/Editor at D. Scribe Medical Transcription Services from 2018 to 2026, Michelle reviewed and edited patients' medical files, excerpting the pertinent information into concise, accurate Review of Records reports that follow each client's protocols, and earned an Employee of the Year recognition. Since September 2026, Michelle has supported Amazon customers by phone as a Customer Service Associate, troubleshooting account and shopping issues and assisting with identity verification and account security. Earlier, as a Physical Therapist at Almana General Hospital in Saudi Arabia, Michelle worked within a multidisciplinary team, helped clients reach their fitness goals, and prepared monthly reports.

Stats

Experience: Customer Service Associate, Amazon Operation Services Philippines (2026 – Present); Medical Reviewer/Editor, D. Scribe Medical Transcription Services (2018 – 2026); Physical Therapist, Almana General Hospital Wellness and Weight Control Center, Saudi Arabia (2014 – 2017); Customer Service Representative, Sykes Asia (2009) and PeopleSupport (2006 – 2008); Physical Therapist roles at Cebu and Bacolod hospitals (2002 – 2004) Specialties: Medical record review and editing; client-specific report protocols; clinical documentation; patient care and education; customer support by phone; identity verification and account security; accurate recordkeeping; monthly reporting License: Physical Therapist, Professional Regulation Commission (PRC), Philippines (2002) Education: Bachelor of Science in Physical Therapy, Southwestern University, Cebu City (2002)

Known for

Licensed physical therapist and medical records reviewer with over seven years editing Review of Records reports at D. Scribe Medical Transcription Services, plus customer service experience at Amazon, Sykes, and PeopleSupport.

Portfolio

• Resume (opens in a new tab)