Neil Joshua P. Dela Cruz

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Neil Joshua P. Dela Cruz

Cavite, Philippines

Accomplishments

Three years as an e-commerce specialist for a US-based store, creating and optimizing 500+ Amazon and eBay listings that lifted organic results by 25%, and running order fulfillment and shipment tracking at 98% order accuracy. Over five years of Shopify support, handling orders, refunds and chargeback prevention for 5,000+ customers and cutting average email response time from 4 hours to 45 minutes. Most recently a supply chain assistant, coordinating purchase orders for 500+ orders a month and tracking 1,000+ SKUs at 99% inventory accuracy.

Stats

Experience: E-commerce support and operations (2020–2026) Latest role: Supply Chain Assistant, Divine Grace Medical Center (Jun 2025–Jun 2026) Specialties: Amazon and eBay listings, Shopify order management, chargeback prevention, inventory and purchase orders, CRM upkeep Tools: Shopify, Amazon Seller Central, WooCommerce, HubSpot, Pipedrive, GoHighLevel, Zendesk, Kajabi, Trello Education: BS Business Management (Marketing), Cavite State University Availability: Full-time or part-time; flexible across US, UK and AU time zones

Known for

Running Shopify and Amazon store operations with 98% order accuracy.

Portfolio

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