Nonie Mae Logiber

Back of the card

Nonie Mae Logiber

Davao City, Philippines

Accomplishments

At RYZE Superfoods (2023–present), Nonie handles email support for shipment tracking, order status updates, and product inquiries, and serves as a subject matter expert who helps fellow representatives resolve customer concerns and escalates complex issues. Earlier, Nonie provided email concierge support at Peak Support (2022–2023), giving clients article status updates and resolving publication issues, and moderated social media content for compliance with Meta guidelines at Concentrix (2020–2022). Nonie started in customer service at SixEleven Global Services (2013–2016) and Conectys (2017–2020), assisting customers by phone, email, and chat with orders, shipment tracking, and product inquiries.

Stats

Experience: Customer Service Representative / Subject Matter Expert, RYZE Superfoods (2023–present); Email Concierge, Peak Support (2022–2023); Content Moderator, Concentrix (2020–2022); Customer Service Representative, Conectys (2017–2020); Customer Service Associate / Email Support, SixEleven Global Services (2013–2016) Specialties: Customer support by phone, email, and chat; order processing and shipment tracking; account management; conflict resolution and escalations; social media content moderation Education: Bachelor of Science in Geodetic Engineering, Saint John Paul II College of Davao (2019) Tools: Zendesk, Gorgias, Shopify, Upscribe, Recharge, HubSpot Languages: English (fluent), Filipino (native)

Known for

Customer service representative with over 10 years of experience (since 2013) across phone, email, and chat support, e-commerce order handling, content moderation, and email concierge work.

Portfolio

• Resume (opens in a new tab)