AssistantsBaguio City, Benguet, Philippines
Patrick Jibe Malicdem Sabusap
Customer Support SpecialistVirtual Assistant
Also skilled in
CliftonStrengths top 5: Focus, Discipline, Strategic, Achiever, Consistency (leads with Executing).
Front
Baguio City, Benguet, Philippines
Patrick Jibe Malicdem Sabusap
Customer Support SpecialistVirtual Assistant
- Recruiting & HR Assistant
- Research Assistant
CliftonStrengths · top 5
- Focus, Executing
- Discipline, Executing
- Strategic, Strategic
- Achiever, Executing
- Consistency, Executing
Back
Back of the card
Patrick Jibe Malicdem Sabusap
Baguio City, Benguet, Philippines
- Accomplishments
- Customer-support and recruitment VA with nearly 10 years across BPO and HR. Currently a Process Associate at ThoughFocus reviewing credit reports and financial documents for banking underwriting. Previously a Recruitment Officer (2021–2024) running full-cycle and international hiring, interviews, offers, and DMW/OWWA deployment support. At Concentrix handled eBay returns, disputes, and appeals (INAD/INR/counterfeit claims, refunds, mediation). At Sitel managed billing, subscription, and retention cases against CSAT and first-call resolution goals. Recognized as a Top Agent at ThoughFocus for three straight months in 2026, and known for calm dispute handling, accurate documentation, and end-to-end candidate coordination.
- Stats
- Experience: Process Associate / credit underwriting (Mar 2025–Present); Recruitment Officer (2021–2024); eBay returns & disputes CSR (2020–2021); Billing & retention CSR (2018–2019) Specialties: Customer support, e-commerce disputes, full-cycle recruitment, credit-document review Education: Bachelor's in Legal Studies, Saint Louis University Tools: CRM/Salesforce, ATS, Microsoft Office / Google Workspace, Zoom/Teams, eBay Seller Hub
- Known for
- BPO customer-support pro who also runs full-cycle recruitment and careful credit-document review.