Percival Lastrella

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Percival Lastrella

Accomplishments

As a Senior Sales Representative at Astoria Plaza Hotel & Resorts / Timeshare Company (2012–2026), Percival presented timeshare membership opportunities to prospective clients, handled member inquiries, service requests, bookings, and reservations, and followed up with members throughout their membership experience. Percival also coordinated customer requests with internal departments and kept customer and membership information accurate while managing multiple requests. Earlier, as a Front Office Receptionist on a cruise line (2009–2012) and at The Manila Hotel (2003–2008), Percival supported international guests with inquiries, check-in and check-out, room assignments, and reservations.

Stats

Experience: Senior Sales Representative, Astoria Plaza Hotel & Resorts / Timeshare Company (2012–2026); Front Office Receptionist, Cruise Line (2009–2012); Front Office Receptionist, The Manila Hotel (2003–2008) Specialties: Customer service and client relations; reservations and booking management; lead follow-up and sales support; appointment scheduling and calendar management; email and chat support; data entry and record keeping; tenant and guest communication; complaint resolution Education: BS in Hotel and Restaurant Management, Philippine Women's University (PWU)

Known for

Customer service, reservations, and sales support professional with 20+ years across hotel front office, cruise-line guest relations, and timeshare membership sales, now focused on real estate and property management virtual assistance.

Portfolio

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