Realyn Villanueva

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Realyn Villanueva

Imus City, Philippines

Accomplishments

At Tata Consultancy Services (2025–present), Realyn serves as the subject matter expert for US employee benefits, resolving complex and escalated cases, coaching Benefits Specialists, and maintaining SOPs and training materials. She earned the Q2 2026 ROCKSTAR Award for resolving complex benefits investigations with accuracy and high-quality service. As a Project Management Coordinator at Okada Manila (2024–2025), she ran vendor presentations, oversaw QAT, SIT and UAT testing, and prepared project status reports for projects including SAP Recruitment Management, an API integration, and the new Okada Manila website. Earlier, she managed end-to-end benefits administration and onboarding as an HR Associate at Okada Manila and supported healthcare members through Salesforce CRM at Maxicare.

Stats

Experience: HR US Benefits Specialist and Subject Matter Expert, Tata Consultancy Services (2025–present); Coordinator, Project Management, Okada Manila (2024–2025); HR Associate, Compensation and Employee Services, Okada Manila (2022–2024); Customer Support Specialist, Maxicare Healthcare Corporation (2018–2022); Customer Support Specialist, Equicom Shared Services, Inc. (2017–2018) Specialties: US employee benefits (health, dental, vision, life, disability, retirement, leave); escalated case resolution and SLA adherence; ERISA, HIPAA, COBRA and ACA compliance; SOPs, job aids and training materials; project coordination and QAT, SIT and UAT testing; HR onboarding and government agency compliance; Salesforce, ServiceNow, SAP SuccessFactors, Workday; Jira, Asana, Trello, ClickUp Education: Bachelor of Science in Computer Technology, Eulogio "Amang" Rodriguez Institute of Science and Technology (2012–2016) Certifications: The Payroll Professional (ADP); Organizational Risk Management (American Academy of Financial Management); Cybersecurity Essentials (Cisco Networking Academy); Six Sigma Yellow Belt (Process Doctors Academy); Project Management (MST Connect PH); General Virtual Assistant (ProVA Philippines) Awards: Q2 ROCKSTAR Award, Tata Consultancy Services (Q2 2026)

Known for

US employee benefits subject matter expert and HR and project coordinator with nine years across benefits administration, project coordination, and healthcare customer support.

Portfolio

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