Rhonda Esmeria

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Rhonda Esmeria

Lapu-Lapu City, Cebu, Philippines

Accomplishments

Supports a U.S. healthcare account remotely as a Healthcare Virtual Assistant and Appointment Setter, assisting patients with scheduling and coordination, handling appointment and healthcare-related inquiries, supporting COVID-19 testing services, verifying information, and maintaining organized patient and appointment records while protecting sensitive information. Managed daily supermarket and department store operations for 13+ years across the Philippines and Singapore, supervising staff, resolving customer concerns, monitoring inventory and supplier coordination, preparing operational records, and training employees on procedures and customer service. Holds a Bachelor of Science in Computer Science from the University of Negros Occidental – Recoletos and has completed online studies with BYU-Pathway Worldwide.

Stats

Education: Bachelor of Science in Computer Science, University of Negros Occidental – Recoletos; BYU-Pathway Worldwide Experience: 10+ years including 13+ years in retail/store management (Philippines & Singapore) and remote U.S. healthcare appointment-setting support Skills: Appointment setting, calendar and email management, healthcare patient assistance, customer service, administrative support, data entry, phone and chat support Tools: Google Workspace, Microsoft Office, Canva, CapCut, ChatGPT, customer support platforms Languages: English, Filipino

Known for

Reliable healthcare appointment setting and customer support — patient coordination, administrative follow-through, and store operations leadership across remote U.S. healthcare and retail environments.

Portfolio

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