AssistantsPaco, Manila, Philippines
Rich Cielo Regodon Perona
Customer Support SpecialistVirtual Assistant
Also skilled in
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Paco, Manila, Philippines
Rich Cielo Regodon Perona
Customer Support SpecialistVirtual Assistant
- Administrative Assistant
- Research Assistant
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Rich Cielo Regodon Perona
Paco, Manila, Philippines
- Accomplishments
- Customer Service Specialist at Equicom Services Inc across voice, email and Viber chat support, handling 30–40 calls, around 80 emails or about 50 live chats a day with monthly KPI scores of 92%, 97% and 95%. Works in Salesforce, Genesys Cloud, Zoho, Oracle and Zendesk to document cases, track progress and coordinate escalations with internal teams, and supported underwriting, enrollment and order-related tasks. Brings retail operations and hospitality experience: 98% cash-handling accuracy as a store clerk, inventory monitoring that improved stock availability by 15%, and guest service at The Farm at San Benito.
- Stats
- Experience: Customer service, retail operations and hospitality roles since 2016; most recently Customer Service Specialist (Viber Chat Support), Equicom Services Inc (Oct 2025–Mar 2026) Past roles: Equicom Services Inc (Email Support and Voice), The Farm at San Benito (Food & Beverage and Housekeeping), Fajieson Military Supplies (Sales Associate / Store Clerk), AVF Military Supplies (Store Assistant / Operations Staff) Highlights: 92%–97% monthly KPI scores; 30–80 customer interactions a day; 98% cash-handling accuracy; 15% better stock availability Tools: Salesforce, Zendesk, Zoho, Oracle, Genesys Cloud, Asana, Trello, ClickUp, Google Workspace, Microsoft Office, ChatGPT Education: BS Hospitality Management, Bulacan State University (Hagonoy Campus); TESDA NC II in Food and Beverage and Housekeeping
- Known for
- Steady, KPI-focused support across chat, email and phone.