Roan Jhoy Custodio

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Roan Jhoy Custodio

Bataan, Philippines

Accomplishments

As a freelance WooCommerce Support Assistant (2023–2026), Roan Jhoy uploads and manages product listings, processes and monitors customer orders, coordinates with fulfillment teams on inventory, and answers customer questions about orders and products. As a freelance CRM Support / Administrative Assistant (2025), Roan Jhoy kept customer data current, tracked leads and the sales pipeline, supported email and client communications, and produced simple lead and customer activity reports. Before freelancing, Roan Jhoy built 9 years of sales and customer-facing experience at Office Beacon, Cloudstaff Philippines, Express Gifts Philippines, and Sutherland Global Services (2015–2024).

Stats

Experience: WooCommerce Support Assistant, freelance (2023–2026); CRM Support / Administrative Assistant, freelance (2025); Sales Assistant, Office Beacon (2021–2024); Virtual Assistant / Coordinator / Dispatcher, Cloudstaff Philippines (2020–2021); Sales and Services Advisor, Express Gifts Philippines Inc. (2018–2020); Universal Agent, Sutherland Global Services (2015–2018) Specialties: Administrative support; operations coordination; email and calendar management; data entry and file organization; product listing and inventory tracking; CRM and workflow management; process documentation Education: Bachelor of Science in Information Technology (2010–2014) Courses: Accounting with QuickBooks (2021); General Virtual Assistant (2024); SEO (2025) Tools: SuiteDash, Monday.com, Asana, Trello, Zoho, WooCommerce, Google Workspace, Microsoft Office, Canva, Adobe Photoshop

Known for

Administrative and operations virtual assistant with 10+ years across sales support, customer service, and VA roles, including WooCommerce store support and CRM administration for startups and small businesses.

Portfolio

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