AssistantsTondo, Manila, Philippines
Rosemel J. Ramos
Customer Support SpecialistVirtual Assistant
Also skilled in
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Tondo, Manila, Philippines
Rosemel J. Ramos
Customer Support SpecialistVirtual Assistant
- Healthcare Assistant
- Research Assistant
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Back of the card
Rosemel J. Ramos
Tondo, Manila, Philippines
- Accomplishments
- Licensing Engineer supporting HPE Aruba enterprise networking, creating and managing technical cases for network and IT teams, resolving ClearPass licensing and portal issues, processing RMA requests and working live with TAC engineers over Zoom and Microsoft Teams. Handled claims status, EOB, coverage and eligibility inquiries at Manulife Business Processing Services and supported healthcare professionals and clinical trial operations at IQVIA. Brings escalated telecom technical support from Telus International and Alorica, including selection for an ongoing Team Lead promotion that involved coaching and new-hire guidance.
- Stats
- Experience: Customer service and technical support roles since 2018; most recently Licensing Engineer, HPE / Aruba Networking technical support (Mar–Sep 2026) Past roles: Manulife Business Processing Services (Customer Service Professional II), IQVIA (Technical Support System Analyst), Telus International Philippines (Operational Technical Support – Level III), Alorica Teleservices Inc. (Technical Support Representative I), Infocom Philippines (Customer Service Representative), Memoxpress (Product Care Personnel) Skills: Technical case management and escalation, HPE Aruba ClearPass licensing and portal support, connectivity and device troubleshooting, RMA processing, claims and benefits inquiries, SLA and KPI management, documentation Tools: Zoom, Microsoft Teams, CRM and ticketing systems Education: BS Nursing, Universidad de Manila (3 years completed)
- Known for
- Technical troubleshooting with clear, well-documented follow-through.
- Portfolio