AssistantsCebu City, Philippines
Rutchel Buhayan Cabusas
Customer Support SpecialistVirtual Assistant
Also skilled in
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Cebu City, Philippines
Rutchel Buhayan Cabusas
Customer Support SpecialistVirtual Assistant
- E-commerce Coordinator
- Administrative Assistant
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Rutchel Buhayan Cabusas
Cebu City, Philippines
- Accomplishments
- Customer service and e-commerce operations specialist who has handled 50–100+ multi-channel inquiries a day across Shopify, Gorgias, Zendesk and Reamaze stores, keeping CSAT in the mid-to-high 80s. As Account Manager at Bloomly, led a team of three Virtual Assistants, coached on SOPs, and cleared escalations on shipments, returns and damaged items. Over a decade of BPO and remote support from Teletech CSR and QA work in Cebu through recent US, EU and Australia e-commerce clients.
- Stats
- Experience: Customer service and e-commerce operations (2015–2026) Latest role: Customer Service Representative (Part-Time), Gabriela Moda (Sep 2025–Jan 2026) Specialties: Multi-channel CS (phone, email, chat, social), Shopify/Amazon order management, VA team leadership and QA coaching Tools: Notion, Zendesk, Shopify, Amazon, Gorgias, Reamaze, Cloudtalk, Workiz, Canva, Meta Business Suite, Slack, Zoom, Teams, Google Workspace, Microsoft Office Education: BA English, Cebu Technological University
- Known for
- E-commerce customer support lead who coaches VAs and keeps high-volume Shopify stores running smoothly.