Scharina V. Laforteza

Back of the card

Scharina V. Laforteza

Accomplishments

As a Surrogacy Case Manager, she coordinates surrogate and intended-parent communication, manages IVF/FET cycle appointments and medications, tracks pregnancy milestones and medical records, works with clinics, attorneys, insurance, and escrow, and keeps CRM case notes current through delivery and postpartum planning. As a Healthcare Consultant, she verified insurance eligibility and benefits, processed medical equipment orders with careful documentation review, and upheld HIPAA and internal compliance standards. In real estate, she worked as an ISA / cold caller — prospecting and qualifying motivated sellers, scheduling appointments, and keeping CRM notes accurate. Earlier, as a Quality Analyst & Escalation Specialist, she audited calls, emails, and chat, coached agents, resolved escalations, refined scripts and SOPs, and prepared quality performance reports.

Stats

Experience: Surrogacy Case Manager; Healthcare Consultant; Real Estate ISA / Cold Caller; Quality Analyst & Escalation Specialist Specialties: Executive and administrative VA support; healthcare and surrogacy case coordination; insurance eligibility and HIPAA-aware workflows; real estate appointment setting and CRM updates; quality audits, coaching, and escalation handling; social media and Facebook Ads (trained) Certifications: PRO VA Executive Assistant Online Course (2023); MEDVA Medical Virtual Assistant Training (2023); Virtua Pro Australian Healthcare VA Certification; Virtua Pro Social Media Management & Marketing (2023); English for HIPAA (2023); Excelerate GoHighLevel Workshop; Excelerate Advanced Facebook Ads Workshop; Professional Phone Communication and Client Interaction Training Tools: Google Workspace, Microsoft Office, Canva, GoHighLevel, Podio, Salesforce, Meta Business Suite / Ads Manager, BambooHR, Brightree, RingCentral, PureCloud, Slack, Genie EMR, AI productivity tools Languages: English, Filipino

Known for

Executive and medical VA who coordinates healthcare and surrogacy cases, handles CRM and appointment setting, and brings quality-assurance discipline to client support.