Sharon V. Mercolita

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Sharon V. Mercolita

Caloocan City, Philippines

Accomplishments

Served as Appointment Setter and Customer Service Representative for InterMountain Home Services in the United States (August 2024–September 2025), scheduling HVAC, plumbing, and electrical service appointments in ServiceTitan, achieving an approximately 90% booking success rate, and handling 100–120 customer interactions each week. Completed 33,875 one-on-one online English lessons as an ESL instructor with 51Talk (October 2015–October 2026), averaging approximately 400 lessons per month while managing her virtual classroom and daily teaching schedule. Maintained a 95% student pass rate as an online ESL instructor for OSI/BYU-Pathway Worldwide (September 2021–April 2023), keeping class schedules, attendance records, and student communications 100% accurate.

Stats

Education: Bachelor of Science in Applied Business Management, Brigham Young University–Idaho; Bachelor of Science in Industrial Engineering, National University Experience: 10 years or more of remote work supporting U.S. clients in appointment setting, customer service, and online instruction Skills: Executive and administrative support, calendar and email management, appointment scheduling and coordination, customer service and client communication, CRM and database management Certifications: Social Media Marketing; Human Resource Management (Brigham Young University–Idaho) Tools: ServiceTitan, Google Workspace, Microsoft Office, Asana, Trello, Zoom, Google Meet Clients: InterMountain Home Services; 51Talk; Outsourcing Solution Inc. / BYU-Pathway Worldwide; Language Bird; Transcom Philippines; Sacred Heart School (Chiang Mai); VXI Global Solution

Known for

Remote Virtual Assistant focused on administrative support and customer service — appointment scheduling, client communication, and accurate records, with more than 10 years of remote experience.

Portfolio

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