Sheryll Ann Ocfemia

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Sheryll Ann Ocfemia

Cavite, Philippines

Accomplishments

As a Customer Experience Representative II at Conduent Inc. (2026), Sheryll Ann managed multi-channel customer inquiries with a ~95% response rate and worked with cross-functional teams on process improvements that raised team efficiency by ~15%. Before that she spent more than four years as a food and beverage server at Villa Amada Hotel in Albay (2021–2025), keeping customer satisfaction around 90%, and earlier worked food service roles at Yellowstone National Park and Big Sky Resort in the United States (2013).

Stats

Experience: Customer Experience Representative II, Conduent Inc. (2026); Food & Beverage Server, Villa Amada Hotel (2021–2025); Food Server, Xanterra Parks and Resorts at Yellowstone and Big Sky Resorts, USA (2013) Specialties: Multi-channel customer support; guest service and passenger relations; process improvement; teamwork and collaboration; time management and multitasking Education: BS in Tourism Management, University of Santo Tomas–Legazpi; Master in Rural Development, Bicol University Graduate School; Certification in Teaching, Central Luzon State University Languages: English, Korean, Japanese

Known for

Customer service professional who handles multi-channel customer inquiries, with a ~95% response rate at Conduent and more than four years of guest service in hospitality.

Portfolio

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